Augment their online and telephone support process
Solution
A large apparel retail chain approached us to build a POC for omni-channel conversational user interfaces – to demonstrate possibility and establish ROI
Goal – Enhance customer experience through enabling omni-channel communication.Client wanted their customer service to be enabled and automated across multiple platforms – Echo, Google Home, Skype, FB Messenger and a proprietary web interface
Solution was deployed in a very short duration through the use of Whirlbot(TM) – Whirldata’s proprietary omni-channel cloud based chat engine. Customers could access bot based customer service through voic and text across multiple channels.
Solution also involved extensive integration across client’s ERP, CRM, CMS and e-commerce systems
Discovery
Conversational User Interfaces and their benefits allow for accurate quantification of monetary benefits
